What is the process for addressing any issues that may arise after installation?

At Fast Track Cabinets, we understand that even with meticulous planning, occasional issues may arise after the installation of your cabinets or during the cabinet refacing process. Rest assured, we are committed to resolving any concerns promptly and efficiently. Here’s our step-by-step process for addressing post-installation issues:

1. Customer Contact: If you encounter any issues, please contact our customer service team immediately. You can reach us via phone at (509) 255-3904 or email at [email protected]. Be sure to provide your order number and a detailed description of the problem.
2. Assessment and Consultation: Our customer service team will work with you to understand the nature of the issue. In some cases, we may request images or schedule an on-site visit to assess the situation thoroughly.
3. Warranty Review: We will review your warranty coverage to determine the extent of our responsibility in addressing the issue. We will review the warranty for the issue in question, and assess whether it is indeed a warranty issue or normal wear and tear.
4. Solution Proposal: Based on our assessment and warranty review, we will propose a solution to resolve the issue. This may involve repairing or replacing damaged components, adjusting installations, or addressing any concerns related to the cabinet refacing process.
5. Implementation: Once you approve the proposed solution, our skilled technicians will implement the necessary adjustments or replacements promptly. We strive to minimize any inconvenience and complete the resolution process efficiently.
6. Follow-Up: After the resolution is complete, we will follow up with you to ensure that the issue has been addressed to your satisfaction. Your feedback is valuable to us, and it helps us continually improve our products and services.
7. Continuous Improvement: We take every customer concern seriously and use the insights gained from issue resolution to enhance our processes and prevent similar occurrences in the future.

Remember, your satisfaction is our priority, and we are here to support you throughout the entire lifespan of your cabinets. If you have any further questions or concerns, please don’t hesitate to reach out to our dedicated customer service team. We appreciate your trust in Fast Track Cabinets.