Terms And Conditions

Assembly & Shipping Disclosure:

How to Receive Shipment:

• A responsible party must be present to inspect, inventory, and sign off on the delivery.
• It is crucial to match the number of pallets delivered with the number listed on the driver’s delivery receipt. Discrepancies must be noted on the receipt.
• Inspect the packaging condition carefully. Any visible damages should be noted on the delivery receipt and documented with photos. Note potential concealed damages if the packaging shows signs of distress.
• Accept the delivery even if there are damaged items. Document the damage and do not reject the shipment. File a claim for any damages by sending an email to [email protected]
• Note that blemishes or non-structural damages do not qualify for a full cabinet replacement. FastTrack Cabinets reserves the right to provide suitable replacement parts or products.
• Freight claims for obvious damage or shortage are only valid if indicated on the delivery receipt at the time of delivery.
• Freight damage claims must be filed within 5 business days via phone at (509) 255-3904 or email at [email protected].

Required details for filing a claim include:

• Order number
• Buyer’s name
• Shipping address for replacements
• A brief description of the damage or shortage, including item numbers and/or parts
• Pictures of the damaged packaging and product are necessary for a full replacement consideration.
• Our team will review damage claims within 48 business hours of receipt. Replacement items will be shipped within 24-48 hours of claim approval.
• Expedited shipping is not available for replacements or parts.
• All damages must be documented and reported upon opening the boxes. Missing items must be reported within two weeks from delivery; concealed damages, within one month.
• Items that have been assembled and installed cannot be claimed as damaged.
• FastTrack Cabinets is not responsible for any labor costs incurred during the installation of products, including those damaged in transit.

Return Policy:

• Returns must be authorized by FastTrack Cabinets. Email [email protected] for authorization.
• Returns must be received within 30 days of purchase in their original, unopened packaging. Assembled cabinets are not eligible for return.
• No returns on discontinued styles.
• A 20% restocking fee applies to all qualifying returns.
• Customers are responsible for arranging and covering all costs of return shipments.
• Any returned product deemed unsellable will not receive credit.