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FastTrack Cabinets 
FastTrack Cabinets 
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Yes, at Fast Track Cabinets, we prioritize the safety and satisfaction of our customers. Our team of installers is not only highly skilled and experienced but also fully licensed and insured. This means that you can have peace of mind knowing that your cabinet installation or refacing project is in the hands of professionals who adhere to industry standards and regulations. If you have any further questions or concerns about our installation process, feel free to reach out to our dedicated customer service team.
Archives: Faqs
faq news and reviews
Will you handle the removal of the old cabinets, and is there an additional cost for disposal?
Yes, Fast Track Cabinets takes care of the removal of your old cabinets, doors, drawers or whatever the project requires as part of our comprehensive service. Our installers will efficiently dismantle and dispose of the existing cabinets, ensuring a hassle-free experience for you. The cost for cabinet removal and disposal is already included in our service package, unless there is specific wording stating otherwise, so there won’t be any additional charges. We aim to make your cabinet project as convenient and seamless as possible. If you have specific questions about the removal process or any other aspect of our services, feel free to contact us. We’re here to assist you every step of the way!
Can you walk me through the step-by-step process of cabinet refacing or replacement?
Cabinet Refacing:
- Consultation and Design:
– Schedule a consultation with our design experts. They will assess your existing cabinets and discuss your preferences.– Choose the style, color, and material for your new cabinet doors and drawer fronts.
- Measurement:
– Our team will take precise measurements of your existing cabinet frames to ensure the new doors and drawer fronts fit perfectly.
- Remove Old Doors and Drawer Fronts:
– On the scheduled installation day, our team will carefully remove your old cabinet doors and drawer fronts, leaving the existing cabinet frames intact. The frames and remaining cabinet exterior components will be scoured with a cleaning solution and a bonding primer will be applied.
- Veneer, Paint or Laminate Application:
– Apply a durable veneer, paint or laminate to the exposed parts of the cabinet frames and other cabinet exterior components, matching the chosen style and color of the new doors.
- Install New Doors and Drawer Fronts:
– Mount the new doors and drawer fronts onto the refaced cabinet frames. Hardware such as handles and knobs are also installed at this stage.
- Final Touches:
– Ensure all components are aligned and functioning correctly.– Clean up the workspace, leaving your kitchen or bath ready for use.
Cabinet Replacement:
- Consultation and Design:
– Schedule a consultation with our design experts to discuss your vision for the new cabinets.– Select the style, color, and material for the entire cabinet set.
- Measurement:
– Our team will take detailed measurements of your kitchen or bath space to ensure the new cabinets fit seamlessly.
- Removal of Old Cabinets:
– On the installation day, the existing cabinets will be carefully removed, leaving space for the new ones.
- Installation of New Cabinets:
– Mount the new cabinets, usually starting with the upper ones and then the lower ones.– Ensure proper alignment and leveling during installation.
- Hardware Installation:
– Add hardware such as handles, knobs, and pulls to complement the new cabinets.
- Final Touches:
– Make any necessary adjustments to ensure all cabinet doors and drawers open and close smoothly.– Clean the installation area and provide you with a walkthrough of the newly installed cabinets.
- Disposal or Recycling:
– Responsible disposal or recycling of the old cabinets, contributing to environmental sustainability.
Throughout both processes, our team aims to minimize disruption to your daily life and ensure the highest quality workmanship. Feel free to ask any additional questions or seek clarification on specific steps!
What is the process for addressing any issues that may arise after installation?
At Fast Track Cabinets, we understand that even with meticulous planning, occasional issues may arise after the installation of your cabinets or during the cabinet refacing process. Rest assured, we are committed to resolving any concerns promptly and efficiently. Here’s our step-by-step process for addressing post-installation issues:
- Customer Contact: If you encounter any issues, please contact our customer service team immediately. You can reach us via phone at (509) 255-3904 or email at [email protected]. Be sure to provide your order number and a detailed description of the problem.
- Assessment and Consultation: Our customer service team will work with you to understand the nature of the issue. In some cases, we may request images or schedule an on-site visit to assess the situation thoroughly.
- Warranty Review: We will review your warranty coverage to determine the extent of our responsibility in addressing the issue. We will review the warranty for the issue in question, and assess whether it is indeed a warranty issue or normal wear and tear.
- Solution Proposal: Based on our assessment and warranty review, we will propose a solution to resolve the issue. This may involve repairing or replacing damaged components, adjusting installations, or addressing any concerns related to the cabinet refacing process.
- Implementation: Once you approve the proposed solution, our skilled technicians will implement the necessary adjustments or replacements promptly. We strive to minimize any inconvenience and complete the resolution process efficiently.
- Follow-Up: After the resolution is complete, we will follow up with you to ensure that the issue has been addressed to your satisfaction. Your feedback is valuable to us, and it helps us continually improve our products and services.
- Continuous Improvement: We take every customer concern seriously and use the insights gained from issue resolution to enhance our processes and prevent similar occurrences in the future.
Remember, your satisfaction is our priority, and we are here to support you throughout the entire lifespan of your cabinets. If you have any further questions or concerns, please don’t hesitate to reach out to our dedicated customer service team. We appreciate your trust in Fast Track Cabinets.
How do I care for and maintain the new cabinets to ensure their longevity?
1. Regular Cleaning:
- Wipe down your cabinets regularly with a soft, damp cloth to remove dust and everyday grime.
- Use a mild, non-abrasive cleaning solution. Avoid harsh chemicals or abrasive materials, as they may damage the finish.
2. Spills and Stains:
- Promptly clean up spills to prevent stains. Use a mild soap and water solution for most spills.
- For stubborn stains, avoid abrasive scrubbers and instead use a soft cloth or sponge.
3. Avoid Moisture Exposure:
- While our cabinets are built to withstand everyday use, prolonged exposure to moisture can damage the finish. Wipe down any spills or splashes promptly.
- Ensure proper ventilation in kitchens and bathrooms to minimize humidity levels.
4. Protect Against Scratches:
- Use soft, non-abrasive cloths or sponges when cleaning to prevent scratches.
- Consider placing felt pads on the bottom of items placed on shelves or inside drawers to prevent scratches.
5. Cabinet Hardware:
- Periodically check and tighten any loose cabinet hardware, such as handles and knobs.
- Clean hardware with a soft cloth to maintain its appearance.
6. Sunlight Protection:
- Direct sunlight can fade cabinet finishes over time. Consider using window coverings or UV-blocking film to protect your cabinets from prolonged sun exposure.
7. Professional Refinishing:
- If your cabinets start to show signs of wear or if you want to update their appearance, consider professional cabinet refinishing services from Fast Track Cabinets.
8. Follow Manufacturer Recommendations:
- Adhere to any specific care instructions provided by Fast Track Cabinets for your particular cabinet material and finish.
9. Regular Inspections:
- Periodically inspect your cabinets for any signs of damage or wear. Address any issues promptly to prevent further damage.
By following these care and maintenance guidelines, you can ensure that your new cabinets remain in excellent condition for years to come. If you have any specific concerns or questions about caring for your cabinets, feel free to reach out to our customer support team for personalized assistance.
What kind of warranty is provided for the cabinets and the installation?
Cabinet & Installation Warranty Policy
At Tramco Kitchen and Bath and FastTrack Cabinets, we stand behind everything we sell. We are committed to providing high-quality products and ensuring customer satisfaction.
Coverage
We guarantee that every part of every cabinet will remain in good aesthetic and functional condition for five (5) years from the purchase date under normal use.
If a cabinet component becomes damaged or defective within this period, please provide:
- A photo or video of the issue
- A copy of the original sales order
Based on the extent of the damage, we will either send a replacement part or a new cabinet if the product is still available on the market. If the product has been discontinued by our suppliers, we will provide a close substitute or refund the cost of the product.
Exclusions
Our warranty does not cover:
- Improper Assembly: Cabinets must be assembled according to the standards shown in our official assembly videos.
- Improper Installation: Cabinets that fall due to incorrect installation are not covered unless installed by us.
- Natural Wood Variations & Movement:
- Wood naturally expands and contracts with humidity changes, which may result in doors twisting, warping, or developing minor gaps.
- Twisting or warping less than 1/8″ is not considered a defect.
- Small hairline cracks at cabinet door joints caused by wood movement are also not covered.
- Moisture Damage: No finish can withstand prolonged exposure to moisture.
- Flaking paint due to wet towels being draped over doors, or direct water exposure may be deemed neglect and will not be covered.
- Labor: If cabinets were not assembled or installed by our team, the costs associated with removing and reinstalling cabinetry.
Our Commitment
If we assembled and installed your cabinets, we will honor our warranty 100%. However, if you have an issue, please send us pictures and ask anyway—we will always do our best to help!
